Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must
Bioleria - Perihan Güler
Körnerstr. 113
50823 Cologne
Email: support@bioleria.com
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. In the case of goods which, due to their nature, can normally be returned by post (including parcel services), we may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to
Bioleria - Perihan Güler
Körnerstrasse 113
50823 Cologne
to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
3. Information on the essential characteristics of the goods
The essential characteristics of the goods can be found in the respective product descriptions of the products listed.
4. Information on the conclusion of the contract
If you place an order via our website, the contract is concluded in accordance with Section 2 of our General Terms and Conditions.
6. Information about technical steps leading to the conclusion of the contract
A purchase contract is concluded through offer and acceptance.
You can place an order via our website by placing a selected product in your shopping cart. To do this, click the "Add to cart" button on the product page. If you wish, you can then place additional products in your shopping cart in the same way.
After selecting the product or products, you can click on the "Shopping Cart" button. A new page will then open showing the previously selected contents of the shopping cart.
Directly from the shopping cart page, you have the option of clicking on the “Continue” button to continue shopping without registering as a customer, to open a new personal customer account, or to log in using an existing customer account.
After entering the data required for the order or after displaying the existing customer data, you have the option of specifying the shipping details and the payment method.
Using another button, you can check the information you have provided so far regarding the item, address, shipping method and payment method again.
Then click the "Buy" button and make an offer to purchase the item(s) you have selected.
Acceptance by us takes place in accordance with Section 2 of our General Terms and Conditions.
7. Information on storing the contract text
If you place an order via our website, we will save the contract text and, upon request, send it to you by email or post together with the General Terms and Conditions valid at the time the contract is concluded.
8. Information about the technical means to detect and eliminate input errors
Before you place your order, you can correct your entries at any time using the input devices you use (usually a keyboard and mouse). In addition, all entries are displayed again in an overview before you place your order, and can also be corrected there using the input devices you use.
Before submitting a binding order, you always have the option of cancelling the order process by closing your Internet browser.
9. Information on the languages available for the conclusion of the contract
German and English are available for the conclusion and execution of the contract as well as for customer service.
10. Information on statutory liability for defects in goods and customer service
Customers are entitled to the statutory liability for defects in goods.
If you have any questions about our products, you can contact our customer service at the following number.
There are no costs for customer service beyond the usual connection charges. You can reach us by phone on working days from 10:00 a.m. to 6:00 p.m.
11. Information on data protection
Our data protection practices are in line with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For detailed information, please refer to our separate data protection declaration.
Do you have any questions? You can contact our customer service at support@bioleria.com or by calling the phone number provided on the website. Don't forget to have your corresponding order number to hand.
Cologne, 31 March 2024
