General terms and conditions and customer information
(As of 31.03.2024)
A. General Terms and Conditions
§ 1 Scope, Customers
The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.
I. These general terms and conditions apply to all business relationships between the company Bioleria, legally represented by the managing director Perihan Güler, Körnerstraße 113, 50823 Cologne (hereinafter referred to as the "company") and its customers in the version valid at the time the contract is concluded. They also contain important customer information required by law. Conflicting, deviating or supplementary general terms and conditions of the customer will not become part of the contract, even if they are known, unless the company has agreed to conflicting, deviating or supplementary general terms and conditions of the customer in whole or in respect of individual provisions.
II. Customers of the company within the meaning of these General Terms and Conditions are both consumers and entrepreneurs.
Entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) are natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their commercial or independent professional activity.
Consumers within the meaning of Section 13 of the German Civil Code (BGB) are natural persons who conclude a legal transaction for a purpose that cannot predominantly be attributed to their commercial or independent professional activity.
III. We supply customers in Germany and abroad.
§ 2 Offers and conclusion of contracts via the company’s website
The purchase contract is concluded with Bioleria - Perihan Güler.
I. All offers from the company are non-binding and subject to change. A contract between the company and the customer is only concluded when the company accepts a customer's offer. In the event of spelling and calculation errors or errors on the website, the company reserves the right not to accept an order.
II. If a customer places an order on the company's website via the Internet, the company will immediately confirm receipt of the order. This confirmation of receipt of the order does not constitute acceptance of the offer, but only informs the customer that his order has been received by the company.
III. By sending an order to the company via the company's website, the customer makes an offer to conclude a purchase contract with the company. Acceptance of the offer and conclusion of the contract with the company take place by express declaration of acceptance by email or by sending the ordered goods to the customer.
The company is entitled to accept the contractual offer made with the order via the company's website within 5 days of receipt of this offer by the company by express declaration of acceptance or by dispatch of the ordered goods.
If the customer completes his order by paying via PayPal, credit card or direct bank transfer, the contract is concluded at the latest when the customer submits the payment order.
§ 3 Terms of payment and prices
I. Payment for the goods ordered by the customer is made at the customer's discretion by advance payment, PayPal PLUS, credit card or direct bank transfer. Unless otherwise stated below, the customer's payments are due within 14 days of the conclusion of the contract at the latest. The customer's account will be debited after the payment transaction has been completed.
a) Payment in advance
If you choose to pay in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.
b) Klarna / Sofort
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is always made to Klarna: ●Invoice: The payment period is 14 days from dispatch of the goods. The invoice terms and conditions can be found here. ●Instalment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated in the checkout. The installment payment is due at the end of each month after Klarna sends a monthly invoice. You can find more information about installment purchase, including the general terms and conditions and the European standard information for consumer credit, here. ●Immediately: Your account will be debited immediately after you place your order. With the TÜV Saarland-certified payment system "Immediately", you can pay easily and securely with your usual online banking details thanks to PIN&TAN, without registration. ●Direct debit: The debit will be made after the goods have been dispatched. You will be informed of the time by email. The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. You can find further information and Klarna's terms of use here. You can find general information about Klarna here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.
c) PayPal
When paying using the PayPal payment service, the customer has the option of making a payment from his PayPal account, by direct debit from a German bank account or by credit card.
d) Payment by credit card
When paying by credit card, the customer has the option of making a payment by credit card.
e) Payment by direct bank transfer
When paying by Sofortüberweisung, an online payment system from Sofort GmbH is used for cashless payment on the Internet.
II. The price indicated when the goods are presented is the total price including any applicable sales tax (currently 19%) and other price components, but plus delivery and shipping costs.
§ 4 Shipping costs and import duties
I. In addition to the purchase price, the company charges the customer shipping costs. The amount of the shipping costs can be found on the company's website. In addition, customers are clearly informed of the shipping costs on the order page before placing an order.
II. When goods are delivered to countries outside Europe, import duties may be incurred, which the customer must pay. The amount of import duties varies in different customs areas. The customer is responsible for the proper payment of all necessary duties and fees.
§ 5 Default in payment
If the customer does not pay after a reminder from the company has been sent after the due date, the customer will be in default. During the period of default, the customer will be required to pay interest on the debt at a rate of 5% above the base interest rate.
§ 6 Delivery, shipping in multiple packages
I. Delivery will be made to the delivery address specified by the customer when placing the order. If the customer/recipient provides the shipping service provider with an alternative drop-off location, the transport risk for the package will be transferred to the customer/recipient after delivery to the drop-off location.
II. If multiple items are ordered, the company is entitled to send the goods to the customer in multiple packages, provided this is reasonable for the customer. Any additional shipping costs incurred as a result of this will be borne by the company.
§ 7 Delivery times & shipping
The goods are usually dispatched within two working days, but in individual cases no later than four working days after receipt of the customer's payment in case of payment in advance or after completion of the payment process. at Payment via PayPal PLUS or payment via instant bank transfer.
We ship the products to the delivery address specified during the ordering process.
We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.
The Standard shipping Shipping is free for orders over 40 euros including VAT.
§ 8 Transfer of risk
I. If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer upon handover, or in the case of a sale by dispatch, upon delivery of the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the dispatch.
II. If the customer is a consumer, the risk of accidental loss or accidental deterioration of the item sold shall only pass to the buyer upon delivery of the item, even in the case of a sale by dispatch.
III. Delivery shall be deemed to have taken place if the Buyer is in default of acceptance.
§ 9 Retention of title
I. The delivered goods remain the property of the company until full payment has been made.
II. In the case of customers who are entrepreneurs, the company reserves ownership until all claims to which we are entitled from the business relationship with the buyer for any legal reason have been settled.
III. The customer is obliged to notify the company immediately of any seizure or other impairment of the reserved goods by third parties.
§ 10 Right of withdrawal, costs of return in case of withdrawal
I. Consumers have the statutory right of cancellation. Companies inform customers on their website, among other things, about the existence or non-existence of a right of cancellation as well as the conditions, details of the exercise, in particular the name and address of the person to whom the cancellation is to be declared, and the legal consequences of the cancellation. Customers will also be provided with cancellation instructions in text form that comply with the statutory requirements when ordering online, at the latest when the contract is concluded.
II. Consumers must return or hand over goods to the company which, due to their nature, can normally be returned by post (including parcel services) without delay and no later than fourteen days from the date on which consumers notify the company of the cancellation of this contract. This deadline is met if consumers send the goods before the expiry of the fourteen-day period. Consumers bear the direct cost of returning the goods.
III. According to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB), the right of withdrawal does not apply in particular to distance selling contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
§ 11 Warranty and liability
The customer’s warranty rights and the company’s liability are governed by statutory provisions.
§ 12 Data protection
I. The company undertakes to treat the personal data of customers confidentially. The collection, processing and use of personal data takes place in accordance with the statutory provisions. Personal data is only passed on to third parties within the framework of contract processing. The data received from the customer is collected, processed and used by the company for contract processing.
II. Customers can request their personal data stored by the company at any time. Information can also be provided by email. Customers can contact the company at any time to have user information deleted in accordance with legal regulations. Further information on data protection can be found in the separate data protection declaration.
§ 13 Disclaimer of liability and personal responsibility when using electrodes and colloidal water
I. The purchase of the electrodes is at your own risk. The customer decides how to use the electrodes. Bioleria accepts no liability for any damage or health impairments that may occur.
II. The colloidal water offered (colloidal silicon, colloidal gold, colloidal silver, colloidal boron) is not sold as drinking water. Use is at your own risk.
§ 14 Exchange of experiences & customer forum
I. The testimonials published on this website reflect the individual experiences of our customers and are not a guarantee of similar results. The testimonials relate to customers who have used electrodes as part of an electrolysis procedure (colloidal water). The use of colloidal water and the results may vary from person to person. We make no health claims and recommend that our customers seek professional medical advice before using the product or making colloidal water. Bioleria sells electrodes. Use and application is the responsibility of the customer and Bioleria assumes no liability. Buyers agree that they understand these guidelines.
II. The advantages of the electrodes mentioned within the description (Why Colloidal *Product*) are general characteristics of the respective element and do not refer to a specific type of application or ingestion. Customers are encouraged to inform themselves about the appropriate form of use before use and, if necessary, to seek expert advice. The decision on the method of taking the medication is up to the customer.
II I. The forum (https://www.bioleria.com/community/xenforum), which is linked on our website, is solely for the exchange of personal experiences and opinions of our customers regarding colloidal water. We would like to point out that the experience reports and opinions contained therein are solely the responsibility of the respective authors. We, as operators of the forum, do not write experience reports and assume no responsibility for the accuracy or completeness of the statements made. The contents of the forum do not necessarily reflect the views of Bioleria.
§ 15 Final provisions, place of jurisdiction, severability clause
I. The legal relationship between the customer and the company is governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. If the provisions of the state in which a customer, who is a consumer, has his or her habitual residence, provide for protection for consumers that does not exist under German law, these provisions shall apply to the legal relationship between this customer and the company.
II. If the customer is a merchant, the exclusive place of jurisdiction for all disputes arising from this contract is Düsseldorf. The same applies if the customer is an entrepreneur and has no general place of jurisdiction in Germany or if the customer's place of residence or habitual abode is not known at the time the action is brought.
III. The company is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, nor does the company offer participation in such a procedure.
IV. Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.
V. Contracts can be concluded in German or English.
B. Customer information
1. Information about the identity of the seller
The operator of the website, contractual partner and provider of this website is
Bioleria - Perihan Güler
Körnerstrasse 113
50823 Cologne
Managing Director: Perihan Güler
Email: support@bioleria.com
Internet: www.bioleria.com
VAT identification number: Follows
Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 6:00 p.m. by phone at the following number or by email at support@bioleria.com
2. Information on the statutory right of withdrawal for consumers
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must
Bioleria - Perihan Güler
Körnerstrasse 113
50823 Cologne
Email: support@bioleria.com
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. In the case of goods which, due to their nature, can normally be returned by post (including parcel services), we may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to
Bioleria - Perihan Güler
Körnerstrasse 113
50823 Cologne
to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
3. Information on the essential characteristics of the goods
The essential characteristics of the goods can be found in the respective product descriptions of the products listed.
4. Information on the conclusion of the contract
If you place an order via our website, the contract is concluded in accordance with Section 2 of our General Terms and Conditions.
6. Information about technical steps leading to the conclusion of the contract
A purchase contract is concluded through offer and acceptance.
You can place an order via our website by placing a selected product in the shopping cart. To do this, you can click the "Add to cart" button on the product page. If you wish, you can then place additional products in the shopping cart in the same way.
After selecting the product or products, you can click on the "Shopping Cart" button. A new page will then open showing the previously selected contents of the shopping cart.
Directly from the shopping cart page, you have the option of clicking on the “Continue” button to continue shopping without registering as a customer, to open a new personal customer account, or to log in using an existing customer account.
After entering the data required for the order or after displaying the existing customer data, you have the option of specifying the shipping details and the payment method.
Using another button, you can check the information you have provided so far regarding the item, address, shipping method and payment method again.
Then click the "Buy" button and make an offer to purchase the item(s) you have selected.
Acceptance by us takes place in accordance with Section 2 of our General Terms and Conditions.
7. Information on storing the contract text
If you place an order via our website, we will save the contract text and, upon request, send it to you by email or post together with the General Terms and Conditions valid at the time the contract is concluded.
8. Information about the technical means to detect and eliminate input errors
Before you place your order, you can correct your entries at any time using the input devices you use (usually a keyboard and mouse). In addition, all entries are displayed again in an overview before you place your order, and can also be corrected there using the input devices you use.
Before submitting your order, you always have the option of cancelling the order process by closing your Internet browser.
9. Information on the languages available for the conclusion of the contract
German and English are available for the conclusion and execution of the contract as well as for customer service.
10. Information on statutory liability for defects in goods and customer service
Customers are entitled to statutory liability for defects in goods.
If you have any questions about our products, you can contact our customer service at the following number.
There are no costs for customer service beyond the usual connection charges. You can reach us by phone on working days from 10:00 a.m. to 6:00 p.m.
11. Information on data protection
Our data protection practices are in line with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For detailed information, please refer to our separate data protection declaration.
Do you have any questions? You can contact our customer service at support@bioleria.com or by calling the phone number indicated on the website. Don't forget to have your corresponding order number to hand.
Cologne, 31 March 2024
